Returns, handled cleanly
Authorization, inspection, and restocking handled by your rules — turning a return from a headache into a clean experience that keeps your inventory honest.
A returns process that protects your counts
Every return inspected, graded, and dispositioned the way you’d do it yourself.
Simple authorization
A clear return process for your customers and a clean intake on our end — no lost packages, no mystery boxes.
Inspection & grading
Every return is inspected and graded against your standards so you know exactly what came back and in what condition.
Disposition by your rules
Restock, hold, refurbish, or dispose — we follow the logic you set for each outcome, item by item.
Inventory stays honest
Restocked units flow straight back into live inventory, so your available-to-sell count is always real.
From return request to restocked unit
Return initiated
Your customer starts a return; it routes to our intake.
Received & inspected
We receive, inspect, and grade the item against your standards.
Disposition applied
We restock, hold, refurbish, or dispose per your rules.
Inventory updated
Sellable units rejoin live stock and counts update.
A strong fit for…
Brands with steady return volume who need a repeatable, accurate process.
Sellers whose counts drift every time a return comes back untracked.
Apparel & sized-goods sellers where returns are simply part of the model.
Probably not a fit if…
- Final-sale-only catalogs with no returns
- Warranty repair programs requiring in-house technical service
Returns Management, answered
Do you inspect every return?
Who decides whether an item gets restocked?
How fast do returns get back into stock?
Can returns tie into my fulfillment account?
Ready to hand off the warehouse?
Get a free quote in under five minutes. No fluff, no pressure — just a straight answer about what SML can do for your brand.