Order Fulfillment
From checkout to
doorstep — handled.
Same-day processing, 99.8% accuracy, and real-time tracking for every order you receive — regardless of volume, SKU count, or sales channel.
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Start your fulfillment conversation
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What's Included
Everything between "order placed"
and "package delivered"
SML's order fulfillment is a full-service operation — not a hand-off to a black box. Here's exactly what you're getting.
Automated Order Ingestion
Orders flow directly from your storefront into our WMS the moment they're placed — no manual uploads, no CSV imports. Shopify, WooCommerce, BigCommerce, Amazon, and custom API connections supported.
Same-Day Pick, Pack & Ship
Orders received before our daily cut-off go out the same day. Our team picks with barcode verification on every line item, packs to your spec, and hands off to UPS, FedEx, or USPS without delay.
Real-Time Inventory Visibility
Log in anytime and see exactly what's in stock, what's been reserved, and what's moving. Low-stock alerts and reorder thresholds configurable per SKU — no surprises, no stockouts you didn't see coming.
Quality Control on Every Order
Every shipment goes through a scan-verify-pack process before it leaves our floor. Accuracy is tracked per associate, per shift — 99.8% isn't an average, it's a floor.
Multi-Channel Order Management
Selling on Shopify, Amazon, and your own site simultaneously? We pull from a unified inventory pool and route orders correctly every time — no channel gets shorted, no SKU goes negative.
Dedicated Account Support
You get a real point of contact — not a ticket queue. Questions, escalations, or custom requests go directly to someone who knows your account and your SKUs by name.
How It Works
Your order fulfillment,
step by step
From the moment a customer clicks "buy" to the moment it lands on their doorstep.
Order Placed on Your Storefront
A customer checks out on your Shopify store, Amazon listing, or any connected channel. The order is transmitted to our warehouse management system automatically — no delay, no manual step on your end.
AutomatedPick & Verify
Our warehouse team receives the pick list, locates the SKUs, and scans each item against the order. Every line is barcode-verified before it moves to packing — this is where our 99.8% accuracy rate lives.
Quality ControlledPack to Your Spec
We pack to your preferred spec — branded tissue, poly mailers, custom inserts, specific box sizes. Standard or custom, we follow your packing guide for every single shipment, not just the first few.
Brand ConsistentShip & Track
We rate-shop across UPS, FedEx, and USPS to get the best combination of speed and cost for each order's destination. Tracking numbers push back to your storefront automatically — your customer gets notified, you stay clean.
Same-Day Cut-OffDelivered & Confirmed
Your customer receives their order. Delivery confirmation syncs back to your system. If something goes wrong — lost package, damage claim — we handle the carrier dispute on your behalf.
End-to-EndWho It's For
Built for brands that are
done doing it themselves
SML's order fulfillment works across a wide range of business models — but it's especially dialed in for these situations.
E-commerce brands shipping 200+ orders/month who are running out of garage or rented space and losing time to packing tables.
Multi-channel sellers managing Shopify, Amazon FBM, and wholesale simultaneously who need inventory unified in one place.
Growing DTC brands that need a 3PL that can scale from 500 to 50,000 orders/month without switching partners mid-growth.
Brands with complex SKU sets — multiple variants, bundles, or subscription boxes — that need pick accuracy they can actually count on.
Maybe not the right fit if…
- You're shipping fewer than 100 orders/month and self-fulfillment still makes economic sense
- You need same-day delivery (we ship same-day, but transit time depends on carrier and destination)
- Your products require temperature-controlled pharmaceutical storage
- You need a facility in a specific region for last-mile optimization (we're NC-based)
Not sure if SML is the right fit for your volume or model? Tell us about your operation — we'll give you a straight answer.
Talk to Our Team →FAQ
Common questions about
order fulfillment at SML
Ready to hand off fulfillment for good?
Get a free quote in under 5 minutes. We'll tell you exactly what SML can do for your volume, your SKUs, and your timeline.